Loyalty Program Terms & Conditions

Membership Eligibility

Membership is open to all customers who provide their name, mobile number, email address and postcode.

Marketing Consent Requirement

By joining the loyalty program, you agree to receive:

• Email and SMS marketing, including exclusive member-only deals, specials, promotions and updates.

Consent is required for membership because our specials and rewards are delivered through these channels.

You may opt out of marketing at any time; however, opting out may exclude you from future benefits.

Reward Points

• Points are earned on all purchases except bulk food, Habitat Pet Enclosures, or unless otherwise stated.
• Points have no cash value and can only be redeemed in-store.
• Points cannot be transferred between customers.
• Points cannot be transferred between stores.
• Redemption requires staff verification at checkout.
• Points will expire after a period of two years if there has been no activity on your account.

Member-Only Specials

• Specials are exclusive to loyalty members and may vary or change.
• Stock levels may be limited; offers are available until sold out.
• Specials cannot be combined with other discounts or promotions unless otherwise stated.

Privacy and Data Use

Your contact details are used solely for:

• Delivering loyalty specials
• Verifying your membership
• Communicating important store updates

We do not sell or share your information with third parties.

Ending Membership

Membership may end if:

• You request removal from SMS or email marketing.
• You ask to close your loyalty account.
• You provide incorrect or invalid contact details.
• The program is discontinued or updated.

Member Acknowledgement

By joining the loyalty program, you confirm that:

• You understand that points and specials are delivered via SMS and email.
• You consent to receiving marketing messages.
• You agree to the terms and conditions above.