Frequently Asked Questions

Hoppers Crossing
Mon. – Fri. 10:00am – 5:30pm
Sat. 9:30am – 5:00pm
Sun. 10:00am – 4:30pm

Ferntree Gully
Mon. – Fri. 10:00am – 5:00pm
Sat. 9:30am – 5:00pm
Sun. 10:00am – 4:30pm

Geelong
Mon. – Sat. 9:30am – 5:00pm
Sun. 10:00am – 4:00pm

Adelaide
Mon. – Fri. 10:00am – 5:00pm
Sat. – Sun. 10:00am – 4:30pm

We have 4 stores:

Hoppers Crossing – 2 Shaft Court 3029

Ferntree Gully – Mountain Gate Shopping Centre Ferntree Gully 3156

Geelong – 2-4 Holmes St, North Geelong Vic 3215

Adelaide – 16 Wiley Street, Elizabeth South 5112

Reptile licence requirements vary between Australian states and territories, with different rules around species, permits and ownership. We recommend checking with your state’s wildlife or environmental authority before purchasing a reptile to make sure you meet the current requirements.

https://www.vic.gov.au/private-wildlife-licences
https://www.environment.sa.gov.au/licences-and-permits/wildlife-permits

Yes all snakes and pythons require a licence. If you want to get a licence for a snake please click the link below. We recommend checking with your state’s wildlife or environmental authority before purchasing a snake to make sure you meet the current requirements.

https://www.vic.gov.au/private-wildlife-licences
https://www.environment.sa.gov.au/licences-and-permits/wildlife-permits

The best way to transport a lizard or snake home from our store is in a pillow case. Please bring one in when you pick up your new pet reptile.

Reptile Life is against this practice as reptiles require many different accessories, including UV Light and health supplements and advice on animal farming. Animals shipped online can’t be guaranteed to get all the correct requirements to keep them healthy. In-store shopping provides the customer ‘Human Reptile’ interaction.

In most cases yes. We have accounts with many wholesalers so different branded items are available on a pre-paid basis. Please ask in store.

Yes we have a company van that can deliver all bulky items. Delivery fee depends on your suburb and whether you need a second person to help carry the items. Please ask in store.

We accept cash, eftpos, standard credit cards (No diners or American Express) and also PayPal. Direct Deposit for remote payments.

First of all, we need a copy of the original purchase receipt that the product wholesaler requires. After checking whether the item is faulty, we will replace the item with the same or an equivalent product in-store on the day. It is a significant benefit of buying from a ‘real’ store rather than an online store.