Health Policy

Pet Shops must offer a Health Guarantee for seven days for your new Pet. The Health Guarantee covers any health problems unseen but traceable to the point of sale. A refund or replacement of an equivalent Reptile applies. The business is NOT responsible for covering costs for veterinarians or animal health professionals who have been elected to be used by the purchaser.

Reptile Life is not responsible for covering costs for veterinarians or animal health professionals who have been elected to be used by the purchaser. The purchaser is required to contact the store with any health concerns for immediate treatment. Any treatment, if required, will be carried out by Reptile Life authorised veterinarians only.

It is a condition of this guarantee that the sales receipt and the body of the Reptile (should a fatality occur) be presented when requested.

Reptile Life recommends The Unusual Pet Vets for ongoing support for your new Reptile. This includes regular check-ups, microchipping (where applicable), and emergency health concerns. They can be contacted on 03 9758 8851

Unsuitability

If an animal is returned within three days for any other reason, the pet shop proprietor must refund 75% of the purchase price or offer a replacement animal with the same guarantee. Hard goods (enclosures, toys, equipment) can only be returned if unused and in original packaging.