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Health Policy

Pet Shops must offer a Health Guarantee for seven days for your new Pet. The Health Guarantee covers any health problems unseen but traceable to the point of sale. A refund or replacement of an equivalent Reptile applies. The business is NOT responsible for covering costs for veterinarians or animal health professionals who have been elected to be used by the purchaser.

Reptilelife is not responsible for covering costs for veterinarians or animal health professionals who have been elected to be used by the purchaser. The purchaser is required to contact the store with any health concerns for immediate treatment. Any treatment, if required, will be carried out by Reptilelie authorised veterinarians only.

It is a condition of this guarantee that the sales receipt and the body of the Reptile (should a fatality occur) be presented when requested.

Reptilelife recommends The Unusual Pet Vets for ongoing support for your new Reptile. This includes regular check-ups, microchipping (where applicable), and emergency health concerns. They can be contacted on 03 9758 8851

Unsuitability

If an animal is returned within three days for any other reason, the pet shop proprietor must refund 75% of the purchase price or offer a replacement animal with the same guarantee. Hard goods (enclosures, toys, equipment) can only be returned if unused and in original packaging.

Victoria - Locations

Hoppers Crossing - 2/2 Shaft Court 3029

Hoppers Crossing Opening Hours

 

Day Hours
Monday 9:30 AM - 5:30 PM
Tuesday 9:30 AM - 5:30 PM
Wednesday 9:30 AM - 5:30 PM
Thursday 9:30 AM - 5:30 PM
Friday 9:30 AM - 5:30 PM
Saturday 9:30 AM - 5:00 PM
Sunday 10:00 AM - 4:30 PM

Ferntree Gully - Shop 58 Mountain Gate Shopping
Centre, Ferntree Gully Road 3156

Norlane VIC 3214 - 57 Alkira Ave

South Australia - Locations

16 Wiley Street, Elizabeth South

Ferntree Gully Opening Hours

 

Day Hours
Monday 9:30 AM - 5:30 PM
Tuesday 9:30 AM - 5:30 PM
Wednesday 9:30 AM - 5:30 PM
Thursday 9:30 AM - 5:30 PM
Friday 9:30 AM - 5:30 PM
Saturday 9:30 AM - 5:00 PM
Sunday 10:00 AM - 4:30 PM

Norlane Opening Hours

 

Day Hours
Monday 9:30 AM - 5:00 PM
Tuesday 9:30 AM - 5:00 PM
Wednesday 9:30 AM - 5:00 PM
Thursday 9:30 AM - 5:00 PM
Friday 9:30 AM - 5:00 PM
Saturday 9:30 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM

Adelaide Opening Hours

 

Day Hours
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 9:30 AM - 4:30 PM
Sunday 9:30 AM - 4:30 PM

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